Refund policy

This return and exchange policy is valid for 15 days. We understand that purchasing personal items online can be challenging. Therefore, all orders with valid proof of purchase are eligible for return, exchange, or full refund within 15 days. Damage caused by normal wear and tear is not covered by the exchange guarantee.

Please note: Most items on this website must be unused and kept in their original packaging to qualify for return or exchange. Return shipping fees are the buyer’s responsibility. Original shipping costs, gift wrapping fees and other value-added service fees are non-refundable.

If you receive an incorrect item or defective product due to our error, we will cover the return shipping cost.

Once we receive and inspect your returned item and the replacement is in stock, we will process your refund or exchange. Exchanged items are no longer eligible for refund. Requests for return, exchange or refund will not be accepted after the 15-day policy period from the date of purchase.

Promotional free gifts are final sale and do not qualify for return or exchange.

Items for return or exchange must meet the following requirements: kept brand new, unused, intact, and in original packaging. Within the valid policy period, we will provide a return shipping label only for defective items.

Return shipping fees are calculated based on item weight, delivery address and selected courier method, with rates varying by channel.

Non-Returnable & Non-Exchangeable Items List

Gift cards
Custom-made products
Special promotional sale items

If you receive damaged goods, defective products, incorrect items or missing parts, please contact our customer service email:

figedc@outlook.com

We strive to provide satisfactory service and deliver a perfect shopping experience. You are welcome to send us suggestions via email to help us improve our services.

With valid proof of purchase, defective items bought within one year are eligible to apply for a 5% off exclusive coupon for the same product.

A receipt or proof of purchase is required to process returns.

Important reminder: Do not send returns to the address shown on the outer packaging of the parcel.

Refund Terms

After we receive and inspect your returned item, we will notify you of the review result by email. Once approved, the refund will be credited back to your original credit card or payment account within 7 business days. Original shipping fees are non-refundable. If you do not receive the refund after completing the above process, please contact us via customer service email.

Refund Delay / Non-Receipt

If your refund is delayed, please follow these steps:

Double-check your bank account statement;
Contact your card-issuing bank, as system delays are common for refund processing;
Inquire with your bank about the processing status.

If the refund is still not received after the above checks, please email our customer support.

Sale Item Terms

Only regular-priced items are eligible for refunds. Discounted and promotional items are final sale and non-refundable.

Exchange Terms

Exchanges are only allowed for products with quality defects or damage. To exchange for the same item, please submit a request via our customer service email.

Return Without Prepaid Label

If you send back the item on your own, you shall bear all return shipping fees, which are non-refundable. If a refund is processed, return postage will be deducted directly from the refund amount.

Delivery time for exchanged items varies by shipping address. You may choose your own courier. We strongly recommend using a courier that provides a tracking number, and please keep the tracking record for reference. If you choose a shipping method without tracking, FigEDC shall not be liable for lost packages in transit.

For any inquiries, please contact us via:

Email: figedc@outlook.com